VELNOVAR Money Back Guarantee Policy

At VELNOVAR, we stand behind the quality of our products and are committed to providing our customers with a superior shopping experience. Our Money Back Guarantee policy outlines the conditions under which returns and refunds are accepted to ensure customer satisfaction.

Eligibility for Return

To qualify for our Money Back Guarantee, the following conditions must be met:

• Requests for returns must be initiated within 30 days of the purchase date.
• The product must be in its original condition, unused, and with all original packaging and tags intact.
• Proof of purchase from VELNOVAR, such as an order confirmation email or receipt, must be provided.

Non-Eligible Items

The following items do not qualify for our Money Back Guarantee:

• Customized or personalized items.
• Digital goods, unless otherwise specified at the time of purchase.
• Final sale items marked as non-returnable.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order details and reason for return.
2. Once your return request is approved, you will receive a Return Authorization Number and further instructions.
3. Ship the item back to VELNOVAR at the address provided in the return authorization communication. Customers are responsible for the return shipping costs unless the return is due to a VELNOVAR error.

Refund Processing

Upon receipt and inspection of the returned item, a refund will be processed within 7-10 business days to the original payment method. Please note that processing time may vary depending on your payment provider.

Contact Information

If you have any questions about our Money Back Guarantee policy, please contact us at [email protected] or call us at (555) 123-4567.

Thank you for choosing VELNOVAR. We appreciate your business and are dedicated to your satisfaction.